Privacy Policy

1. Introduction & Data Controller

This policy explains how Velnaris ("we", "us") collects and uses personal data when you visit this website or engage our services. Velnaris is the data controller for the purposes of Indonesia's Law No. 27 of 2022 on Personal Data Protection ("PDP Law"). You can reach us at [email protected] or Jl. Dago No. 158, Bandung 40135.

2. What Data We Collect

We collect data you provide directly through our contact form (name, email, phone, message content) and, where you consent, data collected through cookies as described in our Cookie Policy.

3. Purposes and Legal Basis

4. Data Sharing & Third Parties

We do not sell personal data. We may share limited data with service providers who support our operations, under confidentiality obligations, and only to the extent needed to deliver our services.

5. Retention

We retain contact form submissions for as long as needed to respond to your inquiry and for a reasonable period afterward for record-keeping, unless you request earlier deletion.

6. Security

We apply reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

7. International Transfers

Where any data is processed outside Indonesia, we take steps consistent with the PDP Law's requirements for cross-border transfer of personal data.

8. Your Rights

Under the PDP Law, you have rights to access, correct, and request deletion of your personal data, to withdraw consent, and to object to certain processing. You may lodge a complaint with Indonesia's data protection authority if you believe your rights have been infringed. To exercise these rights, contact us via the contact page.

9. Opt-out & Data Deletion

Providing personal data to us is optional, though it may limit our ability to respond to your inquiry. You can disable cookies through your browser settings or our cookie preferences panel. To request deletion of your data, contact us via the contact page.